Using Wakupi
What is Wakupi?
Wakupi helps families create and complete adventures, challenges, and activities with children.
Adventures are selected and organized by an adult.
Do I need to install Wakupi?
No. There is nothing to install.
Simply sign in to your account at wakupi.com from your computer, tablet, or phone.
What are the system requirements?
All you need is an internet connection and an up-to-date web browser.
You do not need a powerful computer or any special software.
How does an adventure work?
Choose an adventure, select the family members who will participate, and follow the different challenges.
Some adventures may require a small amount of preparation or specific materials. This information is displayed before you begin.
Does an adult need to be present?
Yes. Activities must be selected, prepared, and supervised by an adult.
Before starting, the adult should make sure that the activity is appropriate for the child’s age and abilities, the selected location, and the materials being used.
Chronicles and Photos
What is a Chronicle?
A Chronicle is a digital keepsake of an adventure completed with your family.
It brings together the adventure steps, participants, memories, badges, and selected photos. The Chronicle can be generated and downloaded as a PDF.
Where are my photos stored?
Photos added to Wakupi are stored locally on the device and in the browser you use. They are not hosted on Wakupi’s servers.
To preserve your memories, keep your original photos and download your Chronicles as PDF files.
What happens if I delete a photo from my gallery?
If you have already added the photo to a Chronicle, a local copy will remain available in Wakupi on the same device and in the same browser.
However, this copy may disappear if you clear your browser data, switch devices, or use a different browser. Keep your original photos and download your Chronicle as a PDF for long-term storage.
Does Wakupi keep my PDF files?
No. Once your Chronicle has been generated, you are responsible for downloading and saving the PDF on your device or preferred storage service.
My Family and Badges
What is the “My Family” page?
The “My Family” page shows the family members saved to your account, their characters, progress, and earned badges.
How do I add a family member?
From the “My Family” page, select “Add a Family Member.”
You can enter a first name or nickname, add an age or date of birth, and provide the information needed to personalize that family member’s adventures.
A child does not need an email address or a separate account.
Where can I see earned badges?
Badges earned during adventures appear on the relevant family member’s page under “My Family.”
Each family member has their own badge collection.
How do I delete a family member?
Open the “My Family” page, select the family member, and choose “Delete This Family Member.”
Warning: deletion is permanent. All badges and progress associated with that family member will be lost and cannot be recovered.
You will be asked to confirm before the family member is deleted.
Free Access and Subscriptions
Can I try Wakupi for free?
Yes. You can create or complete up to three free adventures.
No credit card is required, and a paid subscription will not start automatically.
What subscription plans are available?
Wakupi offers monthly and annual subscriptions.
The price, included features, applicable limits, and billing frequency are displayed before you subscribe.
Both plans automatically renew until canceled.
How do I cancel my subscription?
Open the subscription section of your account and select “Cancel Subscription.”
Canceling prevents the next automatic renewal. You will normally keep access to paid features until the end of your current paid billing period.
Deleting browser data, closing the website, or simply stopping use of Wakupi does not cancel your subscription.
Can I request a refund?
Subscription payments are generally non-refundable after a billing period has started, including when Wakupi was not used or the subscription was not canceled before renewal.
A refund request may be reviewed in cases involving a duplicate charge, billing after a timely cancellation, a significant service problem, or when required by applicable law.
For complete details, please review the Subscription and Billing Terms.
Are payments secure?
Yes. Payments are securely processed by Stripe.
Wakupi does not receive or store your complete payment card number.
My Account and Support
How do I delete my account?
You can request account deletion by emailing hello@wakupi.com from the email address associated with your account.
Before requesting deletion, download any Chronicles you want to keep.
What should I do if Wakupi is not working properly?
Check your internet connection, refresh the page, and make sure your browser is up to date.
If the problem continues, contact us and include the device and browser you are using, along with any error message you received.
How can I contact Wakupi?
For questions about your account, adventures, subscription, or personal information, email: hello@wakupi.com